How to deal with difficult people and reduce conflict

In today’s competitive work environment, rising stress levels make it a challenge for people to work together effectively. And while you might be tempted to ask the above question to several difficult people on your team, you already know that’s not a very wise career move!

Difficult people can have a major impact on your department and your organization when they undermine efforts to build a strong and cohesive team. You don’t have the power to change a difficult person, but you can learn how to deal with them without losing your mind – or your sense of humor.

Maintaining healthy relationships means being accountable for our behavior while holding others accountable for theirs. And while we don’t like to admit it, sometimes the trouble we find ourselves in can be of our own making. Poor communication easily gives way to conflict, and we “create” difficult people who didn’t plan on being difficult until they had to interact with us!

Jean blends humor with practical strategies you can implement throughout your department and your entire organization to deal with difficult people, reduce conflict and improve morale and productivity. She will reveal the tactics difficult people use to manipulate others to get what they want. Discover how we actually reward them for their behavior. Learn four strategies for dealing with them. Identify the seven sources of conflict on any team – and how we often unintentionally contribute to that conflict. Negotiate wisely without manipulating others. Recommit to working together as a productive and cohesive team. Create an Action Plan to deal with difficult people – without becoming one.