You know who they are. Difficult people are your clients, colleagues and coworkers – the ones you would like to look in the eye and say, “I already took a pain pill, so why are you still here?” Difficult people can have a major impact on your organization when they undermine your efforts to build a strong and cohesive team. While you don’t have the power to change a difficult person, you can learn how to deal effectively with them and share your knowledge with others on your team. Jean blends humor with practical strategies you can implement throughout your department and your entire organization to deal with difficult people, reduce conflict and improve both morale and productivity. These strategies also work with difficult people in your personal life – just in case you know a few of them!
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